Customer Service

Your privacy and security is very important to us. When you place an order with Silver Brilliance, we ask for the standard personal information through our checkout (name, address, email, contact phone number, etc.) so we can complete and ship your order. This information is stored securely in protected systems. If it needed, we may contact you using this information regarding a pending order, or to answer a question.

From time to time, you may receive promotional information or special money-saving offers through e-mail or regular mail from Silver Brilliance and/or our marketing partners. Should you wish to no longer receive e-mail or other promotional communications, you are free to opt out at any time. We do not sell, lease, or rent your email address.

What other kind of information may be collected? We use a commonly used file called a "cookie" on our site. These are the same files used on millions of other websites in order to help you navigate and better use our site. We use cookies to let your computer remember the contents of your shopping cart and related information. In some cases, we may use a cookie to let us know if you arrived at Silver Brilliance from an affiliated site so that we may attend to that site's due commission. In this case, only the subtotal sale amount will be divulged to the affiliates for payment purposes. Personally identifiable information will in no way be provided outside of Silver Brilliance.

Like all websites, we monitor the traffic statistics on Silver Brilliance. This is done to provide our customers with better and more efficient service. These are general statistics never personally identify you.

We fully encrypt order information for your protection and peace of mind. Silver Brilliance uses industry standard Secure Sockets Layer (SSL) encryption on areas of our website where personal information is needed. Silver Brilliance does not accept email registration or contest participation from children under the age of 13 due to the Children’s Online Privacy Protection Act (COPPA). If you are under the age of 13, you must obtain parental permission to divulge your email address and/or order-related information before using our site. Our contests are open to users ages 13 and up, however if a sweepstake or contest winner is under 18 years old, we will require a consent form signed by the winner’s parent or guardian before we can award the prize. Our contests and sweepstakes are subject to all federal, state, and local laws and are void where prohibited.

Silver Brilliance uses an Extended Validation SSL Certificate. For your security and confidence, Silver Brilliance uses Extended Validation Secure Sockets Layer Certificate when processing your credit card online.

We reserve the right to change, modify, or alter these terms and conditions at any time. Please review the terms and conditions regularly. Your continued use of Silver Brilliance following the posting of changes and/or modifications will constitute your acceptance of the revised terms and conditions.

Silver Brilliance maintains a 60 day return & exchange policy. We want you to be 100% satisfied with the sterling silver jewelry that you receive from us. We only sell the highest quality silver, but we understand that you may change your mind about your purchase. You may return or exchange your jewelry within 60 days of the purchase date if you are not satisfied with it. The purchase must be returned in original condition. To return jewelry to Silver Brilliance, please complete the steps below.

1. For an exchange, indicate on the invoice what you wish to exchange the silver jewelry for. Your account will be credited for the amount of the returned jewelry, and then charged for the replacement silver jewelry. Be sure to include the jewelry item name, number, and price. It is very important to include your daytime phone number in case we have to contact you. In order to receive a refund or exchange, the jewelry must not show signs of damage, wear or alteration.

2. Please indicate a reason for your return on the invoice that was included with the shipment of jewelry. Your feedback is very important to us!

3. Place all the original packaging in the return box, including your sterling silver jewelry, box, pouch, any free gift, and a copy of the invoice.

4. Write the word EXCHANGE or RETURN on the outside of the package, to indicate the type of processing. (see examples below) You may return or exchange any item except "Final Clearance" items or custom engraved items for any reason, within 60 days of your purchase. We do not require an RMA number for returns or exchanges.

5. YOU MUST SHIP TO US VIA THE US POSTAL SERVICE TO OUR P.O. BOX. We will only accept returns & exchanges that are sent to our PO box. We recommend using Delivery Confirmation to track the delivery status of your package and you must apply postage to the returned package.

6. Once your silver jewelry return is received, it will be processed within 10 business days. SilverBrilliance.com will not be responsible for loss or damage of return shipments. A credit will be issued to your original method of payment within 15 business days of receiving your returned sterling silver jewelry item. Once the adjustment has been made to your credit card account, you will receive an email confirming that transaction.

7. If your purchase entitled you to free shipping based on the total of your order, and your returns drop the total of your order below the threshold that allowed you to have free shipping, we will charge you for the shipping cost of the original order.

8. If your purchase entitled you to a free gift based on the total of your order, and your returns drop the total of your order below the free gift threshold, we ask that you return the gift. If you would like to keep the gift, we would charge you the value of the gift, which is stated on our free gift offer.

Please address your return package like this:

SilverBrilliance.com - EXCHANGE
P.O. Box 898
Deep River, CT 06417

or

SilverBrilliance.com - RETURN
P.O. Box 898
Deep River, CT 06417

We can accept payment in the following forms:
Web Orders:
MasterCard, Visa, American Express, Discover, Google Checkout
Phone Orders:
MasterCard, Visa, American Express, Discover, Optima